Acute attention to detail, a high level of industry knowledge and proficient service delivery are key traits Kristy looks to foster and develop within our team.

Her personal approach to claim management has seen her become the first point of call for our clients when they are faced with complex and sensitive claims. Kristy Is actively involved in the day to day operations of the business and can often be found onsite meeting our customers, ensuring they receive the very best service in the industry.

Assuming the daily responsibility for the finance, compliance and business improvement sectors of the company, with the support of her management team, Kristy ensures that Leader Restoration exceeds the industry’s best practice for contractor management and service delivery.

Through innovation, Kristy has been able to expand a humble family business into a proactive professional organisation, which is able and ready to assist our customers in their moment of need. 

The first hand experience of her family home being devastated by a major fire has granted Kristy a unique perspective and a genuine empathetic bond with our customers, as she understands the difficulties they frequently encounter in the aftermath of a claimable event.

“I have always endeavoured to live life and practice business with compassion, empathy and respect for others. This week I have developed a new level of understanding of what many of my customers go through.

Even with everything fully insured, amazing support from loss adjusters, friends and family; the impacts experienced following a large loss are significant. I’ve always openly professed that I chose this career because I love to help people in their time of genuine need… and now, this sentiment holds truer than ever before.” – Kristy