OUR SERVICES
INSURANCE CLAIMS
Personalised Insurance Claims Without The Hassle
The insurance claim process can often be a stressful and overwhelming experience for policy holders.
At Leader Restoration, we recognise this and have made it our mission to provide a personal and supportive approach to claims management, setting us apart from other restoration companies.
We believe that building strong relationships with our clients is essential in delivering exceptional service. Our team takes the time to listen to our clients’ needs, concerns, and preferences, ensuring that we tailor our services to meet their unique requirements. We understand that every claim is different, and we pride ourselves on providing a customised solution to each case.
We have built strong partnerships with major insurance companies, enabling us to work collaboratively with them to expedite the entire process. Our team of experts has years of experience in the industry, giving us the knowledge and expertise required to navigate the claims management process with ease.
We provide comprehensive assistance with all aspects of the claims process, including assessing damages, reporting, and approval by the insurance company, to ensure a swift restoration process. Our team is always available to offer support and guidance throughout the process, ensuring that our clients feel heard and understood at every stage.
Our personal approach to claims management sets us apart from other restoration companies. We are committed to building strong relationships with our clients, providing a customised solution to each case, and delivering exceptional service with compassion and professionalism.
Step-By-Step Guide To The Claim Proccess:
Once the initial assessment is complete, we create a detailed report of the damages and recommendations.
This report will be submitted to the insurance company for review.
In some cases, the insurer may request to review our report and request a quote before providing approval to proceed.
We now continue with any further restoration requirements. This may just be taking moisture readings to ensure all building materials are dry and the removal of any drying equipment.
At the other extreme, it may entail collaborating with a builder to strip all wall and floor linings from the property to facilitate structural drying. It really is a case-by-case situation.
In general, the continued restoration process includes repairing, cleaning, and restoring the property to its pre-damaged condition.
We will monitor the restoration process to ensure that everything is going smoothly.
Any issues that arise will be addressed promptly to ensure that the restoration work is completed on time and within budget.
Once the restoration work is complete, we will conduct a final inspection to ensure that everything is in order.
The property will then be handed over to the builder for reinstatement repairs or back to the property owner, depending on the nature of the claim.
Finally, the insurance company will settle the claim with the owner for any contents items that could not be restored.
